Refund and Returns Policy – Go Gadget Outlet

Return & Refund Policy

At Go Gadget Outlet, we prioritize customer satisfaction. If you’re not entirely satisfied with your purchase, we’re here to assist you.

Time Frame: Returns are accepted within 90 days from the date of delivery.
Condition: Items must be returned in their original condition, undamaged, and with all original accessories and packaging.
Exceptions: Products showing signs of damage, missing components, or wear and tear beyond normal use may be subject to a deduction fee.

Initiate Return: Contact our support team at info@gogadgetoutlet.co.uk to request a return authorization.
Shipping: Ship the product back using a tracked shipping method to the return facility address provided by our Customer Service Team.
Inspection: Once we receive and inspect the item, we will process your refund or exchange.
Notification: We will notify you via email once your return has been processed. Please check your spam folder if you do not receive our email.

Full Refund: If the returned device is in the same condition as it was sold (no physical or internal damage), a full refund will be issued or an exchange provided, based on your preference.
Partial Refund / Fee Deduction: If the product shows signs of damage, missing components, or wear and tear beyond normal use, a deduction fee may apply depending on the severity of the issue.
Processing Time: Refunds are typically processed within 5-7 business days after receiving the returned item. The time for the refund to reflect in your account may vary depending on your bank or credit card issuer.

Customer Responsibility: Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
Non-Refundable: Shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Recommendations: We advise you to return the item in the same package you received it in and consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Hygiene Products: Certain products, such as health and personal care items, are non-returnable if the seals have been opened due to hygiene reasons.
Damaged Items: Products that are returned more than 90 days after delivery or are not in their original condition, are damaged or missing parts for reasons not due to our error, are not eligible for a refund.

If you have any questions on how to return your item to us, please contact our support team at info@gogadgetoutlet.co.uk.